Refund & Returns Policy

Where this policy applies

This policy applies to eligible orders placed directly on funfery.com. Purchases made through Amazon or another marketplace are handled under that marketplace's return process and policies.

Return eligibility

For standard in-stock products, request a return within 30 calendar days after delivery. Once approved, send the return within 14 calendar days of approval.

Change-of-mind returns are accepted only for unused, undamaged products in their original packaging with the full quantity included. Partly used packs or packs with missing items are not eligible for change-of-mind returns.

Contact support before returning any item. We will confirm eligibility and provide the approved return address and instructions for that order.

Requesting a return

Email support@funfery.com with your order number, the item and quantity involved, the reason for the request, and clear photos when the item is damaged, incorrect, or defective. Wait for return instructions before shipping an item.

Items that may not be returnable

Custom-made products are not eligible for returns because of a change of mind or an incorrectly chosen specification. Used, damaged or incomplete standard packs are not eligible for personal-reason returns. This does not exclude remedies for manufacturing defects, incorrect items, shipping damage or rights required by applicable law.

Damaged, incorrect, or missing items

Inspect your order after delivery and keep the product and shipping packaging while a claim is reviewed. Send photos of the outer package, shipping label, items and any damage to support@funfery.com.

For confirmed quality issues, incorrect items or shipping damage, FUNFERY covers necessary return and replacement shipping costs. Depending on the issue, we will arrange a replacement, exchange or refund.

Return shipping

For personal-reason returns, including an incorrectly chosen size or color or a change of mind, the buyer pays the return shipping cost.

Contact support for approval before shipping a return. We will provide the return destination and instructions for your order. Do not send items to a shipping-label address or our business contact address unless support has specifically approved that address for the return.

Refunds

After we receive and inspect an approved return, we initiate the refund to the original payment method within 3-5 business days of the return passing inspection. The time until the credit appears depends on the payment provider.

Return shipping costs are covered as described in this policy. Any additional shipping-cost reimbursement will be confirmed as part of the resolution, subject to applicable law.

Exchanges and cancellations

You may request cancellation of an in-stock order, but cancellation is confirmed only if the warehouse successfully stops the order before dispatch.

Custom or bulk orders may be cancelled before costs are incurred. Once sampling, procurement or production has started, or costs have been incurred, these orders cannot be cancelled for a change of mind. This does not affect rights required by applicable law.

Contact support to request an exchange. Where a direct exchange is unavailable, we may arrange an approved return and a new order.

Custom and wholesale orders

Custom products are not eligible for personal-reason returns, but quality issues and incorrect items remain eligible for an appropriate remedy.

For wholesale orders, the scope of returns, costs and time limits must be confirmed in the written quote before payment. Agreed project-specific terms apply subject to rights required by applicable law.

Consumer rights and contact

Nothing in this policy limits rights or remedies that cannot be waived under applicable law. Contact support@funfery.com before returning an item so we can review the order and provide the correct instructions.